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Frequently Asked Questions

Our company reach every countries all around the world !

You can reach us at any time via WhatsApp ,chatbot(in the lower right corner of the page) or info@modaludo.com . If you want to call us, we would like you to know that our customer service serves you in French, English, Russian and Turkish.

You can return every product you wish. For further information about Return Policy click on this.

You can make your payments with Visa, MasterCard, American Express, Discover, JCB, UnionPay, Maestro and Visa Electron.

We can do gift packaging for your satisfaction. However, please note that we need to send the invoice together as this is a legal obligation. However if you mention that you would like us gift packaging , contact our customer support first.

It usually takes between 2-14 days for your order to arrive, depending on your country.

You can easily cancel your order from your membership account. However, if you need to change your cart, you will need to contact our customer support team.

Your tracking number will seem in your account in 2 working days. You can check your tracking number in your e-mail box or in your Modaludo account.

In cases where your cargo is damaged, we request compensation from the cargo company. It is very important that you take photos from the moment you think your cargo is damaged. You must send us these 3 photos: Full-length photo,clear photo of the damaged part and label picture of the product.

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After you cancel your order, it takes 14 days to receive your payment.

However, the time for you to cancel the order should not coincide with the day the package is delivered to you. If so, you can get your payment back after rejecting the package at the door. To get faster results, you can call the shipping company before delivery and state that you do not want the package. Your refund will be made within 14 days from the start of the cargo return process(In case you reject the package while delivering). For further questions, please contact our customer service.